Thank you for accessing the website operated by Fuwa. We respect and commit to keeping your private information confidential. Please read the Consumer Personal Information Protection Policy below to better understand the commitments we make to respect and protect the rights of visitors.

Protecting consumers’ personal information and building your trust is very important to us. Therefore, we will use your name and other information relating to you in accordance with the content of this policy. We only collect information that is necessary in connection with the purchase transaction.

CONSUMER PERSONAL INFORMATION PROTECTION POLICY

Consumers or Customers will be required to fill in all information according to the information fields in the form available on the Website. fuwa.com.vn such as: Full name, address (home or office), email address (business or personal), telephone number (mobile, home or office), credit card details (such as credit card type and number, CVC code, expiry date, cardholder name) and to the extent possible, preferences… This information is required to place and complete the Customer’s online order (including sending an order confirmation email to the Customer).

• About cookies and web beacons: Cookies are data folders that are temporarily or permanently stored on the Customer’s computer hard drive. Cookies are used to authenticate, track sessions (maintain state) and maintain specific information about the use and users of the fuwa.com.vn website, such as site preferences or information about their electronic shopping cart. Cookie folders may also be placed on the Customer’s computer by advertising service providers who have signed a Contract with Fuwa for the above purposes and the data collected by these cookies is completely anonymous. If you do not agree, you can delete all cookies already on your computer’s hard drive by searching for folders with “cookie” in their names and deleting them. In the future, the Customer may edit the options in his browser so that (future) cookies are blocked; Please note that: If he does so, the Customer may not be able to use the full features of the fuwa.com.vn Website. For more information about (and how to opt out of) cookies, please visit www.allaboutcookies.org.
• Web beacons: These are small strings of software code that represent a request for a graphic image on a web page or email. It may or may not contain a visible graphic image associated with the web beacon, and typically the image is designed to blend into the background of the web page or email. Web beacons may be used for purposes such as: reporting website traffic, unique visitor counts, advertising audit and reporting, and personalization. The web beacons used by Fuwa are only used to collect anonymous data.

1. PURPOSE OF COLLECTING CONSUMER PERSONAL INFORMATION

Provide services to Customers and manage and use Consumers’ personal information for the purpose of managing the Consumer database and promptly handling arising situations (if any).

2. SCOPE OF USE OF PERSONAL INFORMATION

Website fuwa.com.vn uses information provided by Consumers to:

• Provide services to Consumers;
• Send notifications about information exchange activities between Consumers and Fuwa;
• Prevent activities that destroy or appropriate Consumers’ user accounts or activities that impersonate Consumers;
• Contact and resolve complaints with Consumers;
• Confirm and exchange information about Consumers’ transactions at Fuwa;
• In case of request from competent state management agencies.

3. PERSONAL INFORMATION STORAGE PERIOD

There is no time limit except in the event that the Consumer sends a cancellation request to the Administration or the Company dissolves or becomes bankrupt.

4. PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO CONSUMER PERSONAL INFORMATION

The Consumer agrees that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

• Administration Board.
• Third parties with integrated services with the Website fuwa.com.vn
• Event organizers and sponsors
• Competent state agencies in case of request as prescribed in the operating regulations
• Market research companies
• Financial and legal advisors and Auditing companies
• Complainants who prove the violation of the Consumer
• At the request of competent state agencies

5. ADDRESS OF THE INFORMATION COLLECTION AND MANAGEMENT UNIT

FUWA BIOTECH BIOTECHNOLOGY CO., LTD.

• Address: 02 Dong Co, Ham Rong Ward, Thanh Hoa City, Thanh Hoa Province
• Phone: 0972.377.898
• Email: fuwa3e@gmail.com

6. MEANS AND TOOLS FOR CONSUMERS TO ACCESS AND EDIT THEIR PERSONAL INFORMATION DATA

Consumers have the right to check, update, adjust or cancel their personal information by logging into the fuwa.com.vn website and editing their personal information or requesting the Administration to do so.
Consumers have the right to submit complaints about the disclosure of their personal information to a third party to the Administration. Upon receiving these responses, Fuwa will reconfirm the information, be responsible for answering the reasons and instructing the Consumer to restore and secure the information.

Forms of receiving complaints from Consumers:
i) Via email: fuwa3e@gmail.com
ii) Via phone: 0972.377.898

7. COMMITMENT TO PROTECTING CONSUMER PERSONAL INFORMATION

The personal information of Consumers on the Website fuwa.com.vn is committed to be kept absolutely confidential by the Management Board according to the personal information security policy posted on the Website fuwa.com.vn. The collection and use of each Consumer’s information is only done with the Consumer’s consent, except in cases where the law provides otherwise and this provision.

Do not use, transfer, provide or disclose to third parties the personal information of the Consumer without the consent of the Consumer except in cases specified in this regulation or the provisions of law.

In case the information storage server is hacked, leading to the loss of personal data of the Consumer, the Management Board is responsible for notifying and working with the authorities to promptly investigate and handle the matter, and at the same time notify the Consumer about the incident.

Absolute security of all online transaction information of Consumers including accounting invoice information and digitized documents in Fuwa’s level 1 secure central data area.

8. MECHANISM FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO CONSUMER INFORMATION

When discovering that their personal information is being used for the wrong purpose or scope, Consumers send a complaint email to fuwa3e@gmail.com or call 0972.377.898 to complain and provide evidence related to the incident to the Board of Directors. The Administration commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.