Commodity inspection policy

Step 1: Customer checks the goods

  • Before signing the delivery receipt, please open the box and check all products in front of the shipping unit.
  • If the goods are missing or damaged, please refuse to receive the goods and call immediately 0972.377.898 for fastest support. We will not be responsible in case you report loss or damage after you have signed the receipt and the shipping unit has left.
  • If the goods are damaged or scratched, please take pictures of the current condition of the product: clearly showing the product code, label, damaged or scratched areas, etc. and send the pictures to us for confirmation.

Step 2: Proceed to confirmation

  • After receiving the information, we will confirm the status of the goods and confirm to the customer whether or not they can be exchanged/returned according to Fuwa’s return policy.
  • Fuwa’s customer service staff will fill out the return/exchange form on behalf of the customer on the system.
  • After confirming that the item is accepted for exchange/return, please keep the item in its original condition with the original Fuwa label and code, along with related documents such as retail invoice, red invoice, and delivery note.

Step 3: Fuwa arranges to pick up the returned/exchanged item from the customer.

  • Customer service staff will arrange shipping service to pick up the goods at your location. Or you can send the product to Fuwa’s office at 09 Do Thua Tu, Tan Quy, Tan Phu, Ho Chi Minh City, from 8:30 am to 5:30 pm (Monday to Friday). If customers come directly to the office, please call 0972.377.898 to notify in advance.

Step 4: Confirm and send the goods back to the customer

  • After receiving, checking and accepting the product that the customer wants to exchange, the customer service department will contact to exchange and send the product back to the customer.

**NOTE:

If the goods returned to Fuwa do not meet the above exchange/return conditions or are not eligible for resale, the customer will be responsible for paying the damage to Us or will be added to the amount the customer must pay for the exchanged product.

General terms and conditions for returns:

  • Technically defective products are identified and recognized by our company’s technical staff as being a manufacturer’s fault.
  • Full packaging and box, no scratches, dents, external damage, breakage…
  • Full components and accessories available
  • Full accompanying documents such as receipts, invoices, delivery notes, warranty cards, catalogs, etc.
  • Products must be exchanged and returned within 2 days from the time of successful delivery. In case the customer has taken the red invoice, the customer must return the red invoice and accompanying documents.
  • Promotional products and installment products cannot be returned or exchanged.

However, for some products we will not apply the same return conditions as above. During the sales consultation process, we will specifically advise on the time limit and return method for each product for customers to refer to when they need to buy that product.